So now that you've finally decided to purchase that product and can't wait to try it out , you need to know that this is anything but what you expected. Don't worry, you still have a chance to get your money back with the following tips for getting an immediate product refund.
1. False advertising
"Get 10.000 hits to your website in 24 hours". This such attractive promises might sure make you wanna flip out your credit card immediately. But when you apply the methods or use the software and have to find out that those 10.000 hits might really result in 10, then this is a legitimate reason for requesting a refund. Unfortunately it's not always that easy. Many vendors get around such false advertising by stating in the fine print that these results can not be guaranteed.
2. Product out-of-date
Believe it or not, but I've seen products that were still advertised and happily took the money out of the customers' pockets but were totally out-of-date or didn't work anymore. I once bought a product that could not be downloaded any longer but still had the sales page up and running, it even displayed the latest date indicating the end of a special advancement. Every try to contact the creator of the software failed and after I read in a forum that I wasn't the only one not being able to download the software,I contacted the credit card processing company and got my money back.
3. Usability
Not every software is very user friendly as Windows (you got the joke, right?!), which can be frustrating if you want nothing more than use it immediately. For most complex software products there exist written tutorials that perfecly describe how to use them and sometimes even video tutorials that make the product handling even easier.
If you've contacted the product creator and still were not able to take a refund despite some legitimate and acceptable causes, not all hope is gone. Most market places offer a refund guarantee for products that were sold through them (e. g. Clickbank offers its customers a general refund policy of 8 weeks after the product purchase, for a vendor like PayDotCom you have to contact the credit card processor like Paypal which has a refund policy of 2 months).
It is always suggested to clearly state the reason for your product return and to keep a friendly communication style. Even if the product is not worth a single penny it doesn't make things easier when you insult the creator. Try to show that you've really tried to use the product in an efficient way, maybe tie some screenshots, include suggestions what could be better, etc. The product creator might drooping you as a client but still can benefit from your experience and will almost of the time happily give you the refund.
Whatever you do, please be fair. It's just not good to purchase a product which you badly want and then asking a refund to take your money back but still continue to use the product. Most market places (Clickbank, PayDotCom) tolerate 2 or even more refunds, but after that you may not be able to purchase anything again by certaincompany.
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